Refund policy

At The Purple Siren, we want every piece you choose to make you feel as radiant and confident as a sea goddess. If your new treasure isn’t quite the perfect fit, don’t worry — we’re here to make your return or exchange smooth as the tide.

🌊 Returns:

• We gladly accept returns within 14 days of delivery for items in their original, unworn and unwashed condition with tags attached.

• Please ensure your item is free from makeup, perfume, or signs of wear — we can only accept pieces that return home in pristine condition.

• Once received, refunds will be issued to your original form of payment within 5–7 business days.

🐚 Exchanges:

• Need a different size, color, or style? We offer easy exchanges within 30 days of delivery.

• To ensure your desired piece doesn’t drift away, we recommend contacting us as soon as possible at amber@thepurplesiren.com to arrange your exchange.

🌤 Non-Returnable Items:

• For hygiene reasons, we cannot accept returns on accessories, swimwear, or final sale items.

🌺 How to Begin Your Return or Exchange:
Simply email amber@thepurplesiren.com with your order number and reason for return/exchange, and our team will guide you through the process — no message in a bottle required!

Please send your return package to:
📦 The Purple Siren
Attn: Returns Department – Include Your Order Number

Thank you for shopping with us and being part of our mermaid community. Every ripple of your support helps our sea of style grow.